Our Mission

To help business owners escape the operational bottleneck by documenting the systems, processes, and training required to scale, sell, or step back from day-to-day operations.

Who we are

ManualShift is based in Chicago, IL, and built on 30+ years of documenting how thousands of real businesses run—from front desks and shop floors to back-of-house and kitchen lines. We speak both “owner” and “operations,” and we’re happiest when your team says, “This finally makes sense!”

Our Team

A woman with short blonde hair, wearing a rust-colored sleeveless top and beige wide-leg pants, sitting on a bench, writing in a notebook with a gold pen in a well-lit room with a large green plant.

Joe Bargas

A man with gray hair sits on a beige cushioned bench, wearing a blue short-sleeved sweater and beige pants, looking to the side with a neutral expression. The background is plain and light-colored, casting a shadow of the man on the wall.

Sheila Benson

A woman sitting on a bench in a neutral-toned room, looking to her left with a contemplative expression.

Terry Conroy

A young man sitting on a beige bench in a room with cream-colored walls, wearing a gray polo shirt and beige pants.

Bev Descoteaux

A middle-aged man with dark skin, gray beard, and short gray hair, sitting on a beige cushioned bench against a plain beige wall, wearing a brown polo shirt and cream-colored pants, with a calm expression.

Jim Green

A man sitting on a cream-colored cushioned bench against a plain wall, wearing a brown polo shirt and light-colored trousers, with a contemplative expression.

Michael Goldberg

A young man sitting on a beige upholstered bench against a cream-colored wall, wearing a gray polo shirt and beige pants, with a calm expression and short curly hair.

Daniel Levy

A young man with dark skin and short black hair sitting on a beige cushioned bench against a plain beige wall, looking down with a serious expression.

Sue Hamilton

Contact us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!